Improving Health Care Through Better Conversation

Coalition for Collaborative Care| Published online: 19 September 2016

Image source: HEE

Research shows that people often don’t take their medications or change their lifestyles after after visiting a doctor or a nurse, while only about 60 per cent of people feel they are sufficiently involved in decisions about their care.

A campaign is being launched to tackle this issue and improve the way in which health professionals and people talk.

Image source: HEE

‘Better Conversations’ looks at how clinicians and commissioners can introduce health coaching and will provide  information, evidence and tips on how to have a more equal conversation with people and are treated as partners in their care, rather than passive recipients.

It has been described by NHS Medical Director Professor Sir Bruce Keogh as an essential part of the plan to transform the way health care services are provided, to make them sustainable.

A pilot programme of health coaching was rolled out to nearly 800 clinicians across the East of England and is now ready for national adoption. The work is driven by Dr Penny Newman and backed by the NHS Innovation Accelerator initiative to achieve the aims of NHS England’s Five Year Forward View.

View the summary here

View HEE resources here


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