Barking, Havering and Redbridge University Hospitals NHS Trust have partnered with Creative English to develop and deliver a learning programme for their international staff, designed to improve confidence in conversational English.
The trust serves a large and diverse population, ranging from the elderly population of the East End of London, to those who have newly arrived from Eastern Europe with potentially few or no English language skills. This coupled with the changing demographic of staff increased the potential for difficulties in conversation between patients and staff.
Using scenarios inspired by hospital situations, the programme enabled staff to understand and practice the language they need in their day to day work in a relaxed and fun atmosphere.
Read the case study to find out about the programme and the benefits to both staff and patients.