Reviewing the culture of NHS trusts and addressing disconnects between clinicians and managers within the organisation is key to improving care, a new CQC report has revealed. | Care Quality Commission | via National Health Executive
The CQC has published ‘Driving improvement: case studies from eight NHS trusts’.
The document examines how a number of different trusts improved care and subsequently their CQC rating by making simple changes to how services were run.
During its study, the inspectorate found that engaging with staff and allowing for open and honest conversations was vital to making improvements to care delivery.
The CQC also discovered that successful trusts tended to make their chief executives and senior staff more visible by having them spend more time on the ‘shop floor’ – meeting staff and setting up regular channels of communication. The report also highlights the increasing challenges faced by trusts.
Read more at National Health Executive