NHS England have produced a case study looking at how a mental health service, Back on Track IAPT (Improving Access to Psychological Therapies), formed a wellbeing team to examine employees’ perceptions of their workplace and the challenges they face.
Case Study Summary: Challenges such as stressful situations and day-to-day demands prompted the formation of a wellbeing team to examine employees’ perceptions of their workplace at Back on Track IAPT service, Hammersmith and Fulham. Based on feedback a range of changes were made to working arrangements to raise staff wellbeing.
The challenge: staff fed back that their wellbeing was being affected by working long hours and having to manage stressful clinical situations, particularly management of risk.
How it worked: A wellbeing team was formed and funding and study leave was arranged so that wellbeing team members could attend relevant continuing professional development . This ensured that they were able to learn from best practice in other areas. The wellbeing team then sent an anonymous survey to all team members asking the following questions:
- Does Back on Track care about my wellbeing?
- To what extent do you feel able to raise and discuss difficult and controversial topics?
- How comfortable are you in meeting your role demands?
- Am I able to adopt a healthy work-life balance?
- Is my mental health good?
- Is my physical health good?
- Are my energy levels high?
- Am I well, resilient and performing at my best?
Responses were categorised according to groups: High Intensity Therapists, Psychological Wellbeing Practitioners and administrative teams to identify themes within each group.
Next steps: Changes have been made- the service now offers a short ‘mindful walk’ for employees each week. There are also plans to use a standardised questionnaire to assess wellbeing to help benchmark the service in the future, as well as starting a small gardening project in the patio at the back of the main team base.
The full case study can be read here