Case study looking at Ashford and St Peter’s Hospitals NHS Foundation Trust’s approach to quality improvement.
Part of our series focusing on staff involvement for quality improvement, the case study looks at how Ashford and St Peter’s has used innovative staff involvement techniques to help all staff improve quality of patient care. Beginning as an initiative solely for medical staff engagement, it has now been adopted across the organisation.
The National Engagement Service (NES) has developed an infographic to promote understanding of the service.
Including useful statistics and helpful information about the work of the team, the infographic explains how the service supports senior leaders on workforce issues, in order to drive up organisational effectiveness and the quality of care for patients. Delivering engagement across the country through regional networks by:
connecting with HR directors to share best practice and learning
ensuring that stakeholders are kept up to date on current issues and key developments
highlighting opportunities where stakeholders can influence and shape policy
stimulate discussion and innovation among HR professionals.
This case study looks at how Imperial College Healthcare NHS Trust has significantly improved their staff engagement levels using new and innovative methods. Through engaging with staff to understand more about how they are feeling at work, engagement levels have improved from the 2015 score of 3.71 to 3.8 in 2016, which was the largest year-on-year increase of all acute trusts in London.
This shared learning example describes how Lisa Smith, Freedom to Speak Up guardian in York Teaching Hospital NHS Foundation Trust has engaged with multiple sites to help foster a positive, safe culture of speaking up.
With one of the largest NHS geographies in the UK, find out more about the methods being used by Lisa at York to promote awareness of raising concerns, including attending flu clinics to reach out to as many staff as possib
This briefing aims to help managers and leaders understand more about how involving staff with quality improvement initiatives can have a significant impact on staff engagement levels.
Involving staff in quality improvement decision-making, planning and delivery has always been a good idea. However, at a time of unprecedented pressures and financial challenges it is an issue of the highest importance.
This new briefing explores the benefits, approaches and working examples of how organisations are involving staff with their quality improvement activities.
Read more about staff engagement initiatives across the NHS here.
Scerri, A. et al. Dementia. Published online: October 6 2016
The quality of care of persons with dementia in hospitals is not optimal and can be challenging. Moreover, staff may find difficulty in translating what they have learned during training into practice. This paper report the development and evaluation of a set of workshops using an appreciative inquiry approach to implement person-centred dementia care in two hospital wards.
Staff worked collaboratively to develop a ward vision and to implement a number of action plans. Using appreciative inquiry approach, staff attitudes towards persons with dementia improved, inter-professional collaboration was enhanced and small changes in staff practices were noted. Dementia care in hospitals can be enhanced by empowering staff to take small but concrete actions after they engage in appreciative inquiry workshops, during which they are listened to and appreciated for what they can contribute.