This briefing looks at what the vanguards have been doing to improve the way people experience and interact with health and care services, and shares the lessons that other organisations and partnerships can take from the vanguards’ experiences | NHS Providers
This final briefing in the Learning from the new care models series highlights how the vanguards are improving the experiences of people using services and their families.
The briefing looks at the work of the vanguards in the following areas:
- Coordinating care around peoples’ needs
- Ensuring people receive high-quality care wherever they are
- Specialist care closer to home
- Reducing the need to travel
- Directing people to the right care, faster
- Supporting people to manage long-term conditions
- Supporting people to develop self-confidence
- Tailoring care for people with the greatest needs
- Making access to urgent care as simple as possible
- Promoting health and wellbeing among people and communities
- Helping people connect
- Supporting carers to stay well
- Working with people to design services that work for them
Learning from the vanguards: improving the experiences of people who use services
Cutting through modern-day NHS jargon is no mean feat, but one up-and-coming TV broadcaster has succeeded where the Jeremy Paxmans of this world have failed… meet Healthwatch Harriet | NHS England
The tenacious 10-year-old has turned her sights on the NHS England new care models programme. In her new video, she meets new care models programme director Louise Watson, chair of Tower Hamlets CCG Sir Sam Etherington, and Hertfordshire County Council’s director of health and community services Iain MacBeath and asks them: “What on earth is a vanguard?”
Read the full news story here
A new report launched today (15 June) at Confed17, looks to better understand how to build trust across systems to promote more effective collaborative working | NHS Employers
Trustworthy Collaboration, written for NHS Employers by Prof Veronica Hope-Hailey of the University of Bath, explores the challenges of building trust across health systems, in the context of the 50 vanguard sites tasked with delivering transformational change through new care models.
The report looks into the challenges facing the leaders of the partner organisations within the vanguards, who are required to collaborate to deliver transformational change. Trust is essential to collaboration, the report states, but achieving this is easier said than done.
For the vanguards, trust was an important ingredient for ensuring success. It was vital for senior leaders to swiftly establish trust with other leaders across multiple and complex systems.
The report explores the meaning of trust in organisations and offers six key recommendations for how to successfully achieve it.
The King’s Fund Blog | By Don Berwick
I have recently returned from an exciting, whirlwind tour of another set of new care models sites. This was my fourth such tour. My goal for these visits, which I make as an International Visiting Fellow for The King’s Fund, is to attempt to understand what the vanguard organisations are trying to do, how well they are faring, and how they might progress even better and faster. On this trip, the additional question was: ‘How can these lessons and models be spread more widely across the NHS?’
Read the full blog post here
£101 million of new funding to support and spread the work of the new care model vanguards | NHS England
The vanguards are partnerships of NHS, local government, voluntary, community and other organisations that are implementing plans to improve the healthcare people receive, prevent ill health and save funds.
Considerable progress has been made since the vanguards were launched in 2015 and there is emerging evidence that they are making significant improvements at a local level. This includes reducing pressure on busy GP and A&E services.
In addition to the funding, the vanguards will continue to receive support from NHS England and other national bodies to implement their plans, including how they harness new technology including apps and shared computer systems. They are also receiving help to develop their workforce so that it is organised around patients and their local populations.
Read the full overview here